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T-Mobile Germany issue: Stop calls from their marketing departments May 24, 2013

Posted by Steven in In-Media.
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Deutsche Telekom GmbH and their various brands in Germany reach out to many households. From TV service provider to the popular mobile phone services, chances our you came in contact with “the Telekom” in one or the other way.

If you even have a contract for one of their products, chances are even higher that you automatically opted-in to be contacted for marketing and product-offer purposes.

With this post I would like to give a bit of background how annoying that can be and how you can opt-out.

First of all what is Telekom trying to do? Well in my case the used the toll free numbers 08007238102 /103 to contact me and try to persuade me to buy additional SIM cards “for my family”. The calls were very frequent and spread out through the whole day (from early mornings to almost bed-time).

I contacted Telekom support and I received the shallow answer: I need to go into my customer center to deactivate the information service.

So after several tries for me as a mobile phone customer this helped:

  1. go to https://mein.t-mobile.de/
  2. on the left hand side navigation pane – select: “InfoCenter”
  3. on that page (“Information und Betreuung”) uncheck all the contact measures you see
  4. you need to confirm the request and after an unspecified amount of time the Telekom should stop bugging you

Background:

In my personal opinion that so called service of the Telekom is more than questionable. Why is every online client automatically opted-in?

Furthermore European and German regulations have clearly moved towards explicit confirmations by the clients before a company can call us and talk to us about any offers.

German court (LG Bonn) even clearly set up a fine for companies contacting fellow citizens without permission.

See:

http://www.perspektive-mittelstand.de/Unerlaubte-Werbeanrufe-Urteil-bremst-Telekom-bei-Telefonwerbung-aus/management-wissen/4546.html

and:

http://openjur.de/u/452885.html

 

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